If your local Pet Supermarket has closed or looks emptier than usual, it’s easy to assume the worst. But a single closed store doesn’t mean the entire company is falling apart. The situation is more straightforward than the rumors suggest.
This article covers whether Pet Supermarket is shutting down as a whole, why certain stores have closed, what it means for your loyalty points and online orders, and what signs to watch for if things do change.
Pet Supermarket Is Not Going Out of Business — But Some Stores Are Closing
Let’s get straight to the point: Pet Supermarket has not filed for bankruptcy, announced a chain-wide shutdown, or started any kind of liquidation. The company continues to run physical stores and an active ecommerce channel.
Some individual stores have closed, and that’s real. But there’s an important difference between a handful of locations shutting down and an entire brand collapsing. Right now, the evidence points to the first, not the second.
Active store listings — like the New Port Richey, FL location, which shows current hours and a working phone number — confirm that stores are still open and operating normally. The company’s online store is also still taking orders.
Why Specific Stores Have Closed
Store closures don’t always mean the company is in trouble. Sometimes the reason is as simple as a bad lease or a landlord dispute.
Take the Asheville, North Carolina location on Tunnel Road. That store permanently closed — but according to an employee who commented on a local Reddit thread, the reason was rent hikes and property damage issues, not company-wide financial problems. That’s a store-level problem, not a symptom of corporate collapse.
Reddit users have also noted that at least four Pet Supermarket stores have closed or are in the process of closing, with possibly more to come. That’s worth paying attention to, but it’s anecdotal, and four stores out of a regional chain doesn’t signal a full shutdown.
You might also notice some stores looking sparse — fewer product options, clearance sections, reorganized shelves. That can feel alarming. But retailers regularly trim slow-moving products and consolidate categories to cut costs. It’s a common business adjustment, not necessarily a fire sale before closing.
This Pattern Is Common Across Pet Retail Right Now
Pet Supermarket isn’t the only pet retailer pulling back in certain areas. This is happening across the industry.
Petco — one of the largest pet chains in the U.S. — closed roughly 25 net locations in 2024 and projected another 20 to 30 closures in 2025. Despite that, the company still operated around 1,388 U.S. stores. Closing dozens of locations while running well over a thousand others isn’t collapse — it’s strategy.
Rising rents, growing competition from online retailers, and changing customer habits are pushing all physical pet stores to rethink how many locations they actually need. It’s cheaper to run 50 strong stores than 70 mediocre ones.
Think of it like a restaurant chain closing three branches in one city while keeping 50 others open. That’s not going out of business — that’s cutting losses and focusing on what works.
Pet Supermarket’s closures fit this same pattern. A few underperforming or problem locations get cut, the rest stay open, and the business keeps running.
What Poor Online Reviews Actually Tell You
If you’ve looked up Pet Supermarket online, you may have come across its Trustpilot page. The rating is low — around 1.3 out of 5 — with complaints about shipping delays, refunds, and poor customer service.
That’s worth knowing before you place an order. But a bad review score is not evidence that a company is about to shut down.
Plenty of businesses have terrible customer service ratings and still operate for years. The reviews show that Pet Supermarket has real problems serving customers well — especially online — but they don’t tell you anything about the company’s bank account or whether it’s filed for insolvency.
One thing the active Trustpilot page does confirm: the ecommerce operation is still running. Customers are still ordering, and reviews — good and bad — are still coming in. That’s a sign of an active business, not one that’s winding down.
Factor the reviews into your decision about where to shop. Just don’t read them as proof that the company is about to close.
What This Means for Your Loyalty Points, Gift Cards, and Online Orders
This is where most people get practical. If your local store closes, what happens to what you’ve accumulated?
As long as Pet Supermarket continues operating as a chain, loyalty points and gift cards should generally remain usable at other locations or through the website. That’s the standard practice for most retail chains when individual stores close — the brand stays open, so the rewards stay valid.
That said, no company can guarantee anything indefinitely. A few sensible steps:
- Use your points steadily rather than saving them up for a big purchase that may never happen.
- Spend gift cards sooner rather than later — this is good advice for any retailer, not just Pet Supermarket.
- Check the website and nearby store listings before making a trip if your local store has had issues.
- Be cautious with large online orders given the reported shipping and refund complaints.
If the company were actually shutting down, you’d likely see official announcements, the website going dark, or gift cards being stopped. None of that has happened.
How to Tell If the Situation Actually Gets Worse
Right now, Pet Supermarket shows no clear signs of a full shutdown. But if you want to stay informed, here’s what to watch for:
- Bankruptcy filings — these are public records and would appear in business news quickly.
- The website going offline or ecommerce functionality being removed.
- Official announcements from the company about closing all stores.
- The store locator page disappearing or returning zero results.
- Liquidation-style messaging — phrases like “everything must go” or “final closing sale” across all locations.
To check on your local store specifically, search it on Google Maps. If it’s been marked “permanently closed,” that’s reliable. You can also call the number listed on Yelp or the company website to confirm status before driving out.
For broader business news and retail trends, resources like KeyBusinessGoal can help you make sense of what’s happening across industries, not just in pet retail.
Why You’re Seeing This Question Everywhere
Here’s how the rumor cycle usually works: one store closes, a few customers post about it online, someone notices clearance tags in another location, and suddenly “Is Pet Supermarket going out of business?” starts getting searched everywhere.
It’s a natural reaction. But in fragmented retail chains, customer experience can vary wildly from one store to the next. A poorly run location in one city doesn’t reflect what’s happening in a well-run store two states over.
The combination of local closures, thin inventory, and bad online reviews creates the impression of collapse — even when the company itself is still standing.
The Bottom Line
Pet Supermarket is not going out of business. Some stores have closed for location-specific reasons — bad leases, rising costs, property issues — and a few more may follow. That’s a real trend, but it’s also a normal part of how retailers manage their store networks.
The company continues to operate both physical locations and online sales. There are no bankruptcy filings, no liquidation notices, and no chain-wide shutdown announcement.
If your local store has closed, check whether there’s another location nearby or whether the website can meet your needs. Keep using your points rather than stockpiling them. And if you’re placing a larger online order, go in with realistic expectations given the reported customer service issues.
Watch the real signals — official announcements, website status, bankruptcy news — rather than basing your conclusions on a single closed storefront or a poor review score.
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